THE PHONE – “Hello. I’d like to change my water bill address,” I tell the city water department. “I’m moving to a new home. Well, it’s not really new. Like the car dealers say, it’s pre-owned. Very pre. If the place was any older, it would warrant a historical plaque.”
A recorded voice speaks up: “Thank you for calling the city water department. Good to the last drop, we like to say. All of our team members are listening to other whining customers, but one will be with you when she or he gets around to your silly complaint. Until then, please listen to some of our comforting music.”
Team members? They used to be called employees, or workers or wage slaves. I hear a click and then the music. I think it’s the love theme from “Patton.” The reason I have to make this call is that after 50 years, my wife and I are forced to abandon our house in Running Rats Acres because, during Hurricane Harvey, the U.S. Army Corps of Engineers chose to release a flood of dammed-up water into western Houston, inundating formerly (maybe forever) dry neighborhoods. My house was downgraded by the city inspectors from “not worth burning” to “uninhabitable.” FEMA came up with $45.50 to help us recover, and the Red Cross gave us toiletries, then asked for a donation. Bill Clinton said he would feel our pain, and Donald Trump said he liked to feel. So we had no choice but to move, which is far harder than one might think.
It’s a story being told maybe 10,000 times along the Gulf Coast in the wake of Harvey, but briefly it goes like this: Find a cheap hotel to stay in, file 234 insurance forms, drag what’s totally ruined to the curb and wait for the city to pick the debris or watch the vandals and rats haul it away, whichever comes first. Eventually the survivors have to find new digs, and face the worse hurdle of all: changing addresses. Sounds easy, doesn’t it? Nope. You would think by now our society could handle our nomadic lifestyle. About 40 million people move annually in the U.S. Nearly three-quarters of the U.S. population moves an average of once every 5 years. There are, obviously, many reasons: shifts in the economy, for instance, from the Rust Belt to Texas, or an unexpected visit by ICE. The doubling of the divorce rate in the last 30 years results in many moves. In my case, it was a mud line about three feet up the den walls.
Ah, someone is answering at the water department. I give her my name, age, favorite sport (mud wrestling in the den) and address of my new home. They have no record of any such place. “Give us the account number of that house.” I have no idea. The team member puts me on hold again, (“National anthems from southeast Africa”) to speak to her supervisor. She returns and takes my phone number and says she will call me back on Monday. It’s 1 p.m. on a Friday and no one works on Friday afternoons. Moving on, the gas company has me get on my hands and knees to read the gas meter’s 32-diget number. The phone company puts me on hold while playing “Choice Busy Signals” as I wait for a “happy and excited management assistant” to get on the line and inform me that he needs my Texas driver’s license number (no kidding) plus my Social Security number. No DNA sample.
Then I face the ultimate challenge: the cable company. I used Disable Cable in my old house, which has been, shall we say, a challenging experience. Surveys show that the most disliked, if not hated, industry in the nation are the cable companies, passing airlines, the Postal Service and most hit men. When your TV set goes out as the detective says, “…and the murderer is…” that can be annoying, as well as “With no time left, here’s the Hail Mary pass which zzzzzzz.” My computer goes down in storms, power outages and nightfall. If you will recall, when I changed cable companies at my lake house in Varicose Valley, the cable company’s office had a big sign at the door: “No firearms allowed!” Inside was one firearm – on the hip of a cop. Past events hinted that was not your usual business office filled with happy customers. This time it was my wife’s turn to make the call. She rarely uses profanity, death threats or wants the name and address of the team member. Forty-five minutes into her conversation with Duc Phat in Hanoi, I bring her a box of Kleenex for her tears.
I also needed to change my mailing address. OK, in this case I admit it was confusing. I had gone to the post office and filled out a long form to temporarily change my address from my old house to my lake house. Three weeks later I began receiving mail – mostly Christmas catalogues. The rest was MIA. Now I needed to change the address again to my new place. If you write me a letter, send it by carrier pigeon or use semaphores.
In the midst of this White House-worthy chaos, and this is the honest truth, someone in California started charging things on my credit card. I got a call from that company, House of Cards, asking if I frequented Chipotles in Los Angeles, San Francisco and Fresno. No. But wouldn’t you think if someone went to all the trouble to forge a credit card he would make higher-class purchases, like opioids, or rent Stormy Davis for the afternoon? On top of all the trouble and paperwork and lengthy phone calls from moving, I had to start changing all my automatic billings to my credit card.
So my advice to you is: don’t ever move. But if you do, take along a box of Kleenex.
Ashby is moved at email@example.com