Starting next week, Houston ISD will operate a hotline for students and parents who need help with the district’s distance learning program.
The HISD @ H.O.M.E. Hotline will be available from 8 a.m.-2 p.m. Monday through Friday at 713-556-4636, with HISD employees fielding calls and answering questions while working from home. HISD said interim superintendent Grenita Lathan will answer calls from noon-1 p.m. Wednesday, April 15.
HISD said the hotline will operate as long as it is needed as the district’s 200,000-plus students transition to at-home learning while campuses are closed through at least May 4 in an attempt to slow the spread of COVID-19, the upper-respiratory disease caused by the new coronavirus. HISD’s hotline operators will be able to answer questions in English, Arabic, Spanish and Vietnamese, according to the district.
“We are working diligently to offer equitable at-home learning support during this unprecedented crisis,” Lathan said in a news release. “We hope this hotline will be a key resource for students and parents who might have questions about our district’s distance learning, HISD @ H.O.M.E.”
As part of the distance-learning program, HISD said it is providing instructional videos from 9-11 a.m., 1-3 p.m. and 5-7 p.m. Monday through Friday. The videos include lessons from teachers and teacher development specialists, in English and Spanish, about subjects including math, reading and writing, science, social studies and fine arts. They are broadcast on Comcast channel 18, AT&T U-verse channel 99 and online at HoustonISD.org/LiveTV.
For updates and more information, visit HoustonISD.org/HealthAlerts.